—(1) Where a casino operator and a patron of the casino are unable to resolve to the satisfaction of the patron any dispute as to alleged winnings, alleged losses or the manner in which a game is conducted, and the dispute involves —
at least $1,000, the casino operator shall immediately notify an inspector; or
less than $1,000, the casino operator shall inform the patron of his right to request that an inspector conduct an investigation.
(2) An inspector who is notified of a dispute under subsection (1) shall conduct such investigations as he thinks necessary and shall determine whether payment should be made.
(3) Failure of a casino operator to notify an inspector or inform the patron as provided in subsection (1) is grounds for disciplinary action.
[Nevada Revised Statutes, 463.362]
—(1) Any party aggrieved by the decision of an inspector under section 111 may, in the prescribed manner and within the prescribed time, appeal to the Authority requesting a hearing to reconsider the decision of the inspector.
(2) The appeal shall set forth the basis of the request for reconsideration.
(3) If no appeal for reconsideration is made within the time prescribed, the decision of the inspector shall be deemed final and is not subject to reconsideration by the Authority.
(4) The Authority shall convene a committee comprising such persons as the Authority may appoint to reconsider the decision of the inspector.
(5) The party seeking reconsideration bears the burden of showing that the inspector’s decision should be reversed or modified.
(6) The committee appointed under subsection (4) shall be independent of the Authority and may regulate its own procedure.
(7) After the hearing, the committee may confirm, vary or reverse the inspector’s decision.
(8) The decision by the committee shall be in writing and shall be served on the casino operator and the patron concerned.
[Nevada Revised Statutes, 463.363, 463.364]
—(1) Except as otherwise allowed by the Authority, a casino operator shall pay a patron’s claim within 30 days of —
the decision of the committee under section 112; or
where an appeal was made under section 114, the decision of the Authority under that section.
(2) Failure of a casino operator to pay within the time specified in subsection (1) is grounds for disciplinary action.
[Nevada Revised Statutes, 463.366]
114. A person who is aggrieved by a decision made against him by the committee under section 112 may, within 30 days of being notified of the decision of the committee, appeal to the Authority whose decision shall be final.
[Nevada Revised Statutes, 463.3668]